📖 Frequently Asked Questions
Our Location & Availability
📍 Where are you located?
Our dispatch center is positioned just 7 minutes from O’Hare Airport, ensuring seamless and punctual service.
🕒 Are you open 24/7?
Yes. A live dispatcher is available anytime at +1 773 719 2087.
🚘 Do you serve the suburbs?
Yes. Executive Secure provides full coverage across all Chicagoland suburbs.
🛣️ Do you travel out of state?
Yes. We provide authorized cross‑state transportation to select destinations in Indiana, Wisconsin, and Michigan. For clients with broader travel needs, we also coordinate secure, professionally managed ground transportation across the entire continental United States through our vetted network.
Booking & Availability
📅 How far in advance should I book?
Advance booking is recommended, especially for private aviation movements.
Executive Secure accommodates last‑minute requests when operationally possible.
Reservations, Billing & Policies
📩 Will I receive a confirmation?
Yes. You’ll receive:
• A confirmation email after booking
• A reminder email 24 hours before pickup
• A 2-hour pickup reminder text
🚘 How will I know when my driver arrives?
You’ll get a text with:
• Vehicle type
• License plate
• Driver’s name and cellphone number
💳 Is a deposit required?
No deposit is required at booking. Your card is charged after the trip.
Special events and long charters may require a deposit.
💵 Can I pay with cash?
Yes. Cash is graciously accepted, with a card kept on file for assurance.
📄 What is your cancellation policy?
Cancellations made less than 2 hours before pickup—or in the event of a no-show—are non-refundable, in respect of our chauffeurs’ time and commitment.
💬 What does “rate not found” mean?
Our system has preset rates for most trips to/from O’Hare, Midway, and Chicago.
If your rate is not listed, simply request a quote on line.
Airport & Private Aviation Support
✈️ Will you track my flight?
Yes. We monitor your arrival in real time and adjust pickup accordingly.
📱 Do I need to call after landing?
No. You’ll receive a text with your driver’s info.
Please text your driver once you’re off the plane.
🚫 Are your vehicles marked?
No. Our fleet is discreet and unbranded. Identifying details are sent via text upon arrival.
❌ Will I be charged if my flight is canceled or diverted?
No. You will not be charged in those cases.
🌍 I don’t have a U.S. phone number. How can I reach you?
You can call us toll-free at +1 866 719 2087 or connect via WhatsApp.
Corporate & Executive Travel
🏢 How do I set up a corporate account?
Executive Secure provides tailored corporate accounts for Fortune 100 companies and discerning clients.
Register online or call +1 773 719 2087 for personalized assistance.
👔 What makes Executive Secure a top choice for executive travel in Chicago?
Executive Secure is led by law‑enforcement‑trained professionals who deliver punctual, discreet, and operationally disciplined service for executives, VIPs, and private aviation travelers.
📊 What should I look for in a corporate travel provider?
Key factors include reliability, vetted chauffeurs, confidentiality, and the ability to manage complex itineraries.
Executive Secure delivers all of these with aviation‑grade precision.
🛡️ Why do corporate travelers choose Executive Secure?
Corporate clients rely on Executive Secure for safety, privacy, punctuality, and a consistently professional travel experience.
Private Aviation & FBO Coordination
🛫 How does Executive Secure support private aviation travelers?
We provide aviation‑integrated ground transportation with direct coordination at Signature Aviation and other FBOs, ensuring seamless air‑to‑ground movements.
🔄 How does Executive Secure handle fluctuating private jet schedules?
We monitor flight updates directly with FBOs and adjust ground movements accordingly—early arrivals, delays, and last‑minute changes are all managed seamlessly.
Safety, Service & Special Requests
🐾 Are pets allowed?
Yes—if secured in a carrier or cage. Service animals are always welcome without restriction.
⭐ Does Executive Secure provide transportation for VIPs and high‑profile individuals?
Yes. We specialize in discreet, secure transportation for VIPs, public figures, and high‑profile travelers.
🚐 Does Executive Secure offer multi‑vehicle or group transportation?
Yes. We coordinate multiple vehicles for corporate groups, delegations, and executive teams.
🕊️ Does Executive Secure support medical, legal, or diplomatic appointments?
Yes. We provide secure, punctual transportation for sensitive appointments requiring confidentiality and professional oversight.