Frequently Asked Questions
Customer satisfaction is important to us. For your convenience, we have come up with a list of questions and answers that we believe will provide clarity to your reservation process.
- Where are you located?
Our dispatch center is located 7 minutes from O’Hare Airport in Chicago, IL.
- How late are you open?
We are open 24/7. Call +1 773 719 2087 anytime to speak with one of our live dispatchers.
- Do you provide limousine service for the Chicago suburbs?
Yes, we provide service to all of Chicagoland and the surrounding suburbs.
- Do you travel on the interstate?
Yes, we can go anywhere in the continental U.S., but our primary service area is Illinois, Indiana, Wisconsin, and Michigan.
- Can I book a trip online?
Yes, you can book online for all sedan and SUV trips by visiting our booking and reservations page. For larger vehicles, please give us a call at (773) 719-2087.
- Will I receive an email / text confirmation?
Yes, for every reservation booked, you’ll receive a separate confirmation email. A reminder will also be emailed to you 24 hours before your pickup time. You will receive an automated 2 Hour Pick Up reminder text.
- How do I know when my driver arrives?
Once the driver is on location, you will receive a text message with the vehicle type, license plate number, and the driver’s name and cellphone number.
- Is a deposit required when booking?
No, a deposit is not required at the time of booking. An authorization may be placed on your credit card 12 hours before the pickup time, and the credit card will be charged upon completion of the trip. The only exception is for special events and long charters.
- When will my credit card be charged?
We will charge your credit card upon completion of the trip.
- Are there any discounts available?
Promotional discounts are available at the time of the booking.
- Can I pay with cash?
Yes, you can pay in cash. However, we will still need a credit card on file at the time of booking.
- Will you track my flight?
Yes, we monitor your arrival in real-time and auto-adjust your pickup time if anything changes.
- Do I need to contact you once my plane lands at the airport?
Once you land, you will receive an automated text message with your driver’s information. Please text your driver directly once you out of the plane.
- Is there any identifying signage or logos on your vehicles?
No, there are no decals or logos on our vehicles. Once your driver is on location, you will receive a text message with the type of car along with the license plate number.
- Am I going to be charged if my plane is canceled or diverted?
No, you will not be charged for canceled or diverted flights.
- I don’t have a U.S. phone number. How do I reach you?
If you do not have a U.S. phone number, you can voice call on WhatsApp or call us toll-free at (866) 719-2087
- I received a “rate not found” message. What does it mean?
Our system has pre-set rates for most locations to and from O’Hare Airport, Midway Airport, and Chicago. If your rate is not found, please contact us via email or phone at (773) 719-2087, and we’ll be happy to offer you a customized rate.
- Is alcohol/smoking allowed in vehicles?
Alcohol/smoking is prohibited.
- Do you allow animals in your vehicles?
Yes, we do allow pets in the vehicles when they are properly secured in carriers or cages. Service dogs are not required to be placed in cages or carriers.
- How do I set up a corporate account?
Please create an account online or call our office +1 773 719 2087 and speak to our corporate accounts manager to set up an account.
- What is your cancellation policy?
You can find our full cancellation policy here on our terms and conditions page.